ETCO INDIA IT SERVICES AND GOVERNANCE
MANAGEMENT CONSULTANCY
Copyright 2015 ETCO INDIA. All Rights Reserved
ETCO INDIA offers Management Consultancy Services of Global Best Practices in IT Governance Management and
IT Services Management. ETCO India has certified ITIL, BS ISO/IEC 20000-1:2005 and COBIT professionals in the
group with a vast experience of implementing and managing these practices in the past assignments. ITIL presents
best practices on IT Service Management Framework and COBIT presents best practices in IT Governance
Management and its alignment with the overall Business Governance of an organization. Our Management
consultants have served Large Indian and Multinational organizations at Leadership Positions of Information
Technology in their past assignments. As an outcome of the vast Knowledge and Experience of ETCO INDIA IT
Management Professionals, the organization hereby offers world class consulting services in Deployment and
Management of the following:

ITIL Service Support is focused on day to day management of organization services that include Technology (IT,
Telecom, or otherwise), Building Administration, Human Resources Management Services (HRMS), Marketing
Services, Finance Services, Back Office Services, etc.
The Service Support includes five management functions and a Customer Interface Desk:

(a) Service Desk: Interface with Customers and all backend Service Management Functions.
(b) Incident Management: A set of processes supporting fastest possible resolutions of interruptions to Business As
Usual (BAU).
(c) Problem Management: A set of processes supporting permanent resolution of recurring incidents by root cause
analysis.
(d) Change Management: A set of processes supporting all organizational changes are managed with minimal
impact to BAU.
(e) Release Management: A set of processes supporting flawless releases into the running BAU environment.
(f) Configuration Management: A set of processes supporting proper documentation of BAU environment
configurations and recording all actions/changes during the incident, problem, change and release management
steps.

ITIL Service Delivery is focused on Strategic Management of organization services that include Technology (IT,
Telecom, or otherwise), Building Administration, Human Resources Management Services (HRMS), Marketing
Services, Finance Services, Back Office Services, etc.
The Service Delivery includes five management functions:

(a) Service Level Management: A set of processes supporting the Quality of Service by virtue of Service Level
Agreements with Business Users and Service Catalogues.
(b) Availability Management: A set of processes supporting the availability of components contributing to a service.
(c) Capacity Management: A set of processes supporting the capacity of components contributing to a service.
(d) Financial Management: A set of processes supporting the budgeting, expense, charging and Return on
Investment management of the services.
(e) Service Continuity Management: A set of processes supporting Disaster Recovery and Business Continuity.

COBIT (Control Objectives for Information and related Technology): The COBIT framework is designed to present
controls that are applicable to:

(a) Management - for risk & control investment balance
(b) IT Users for getting assurance of security & controls of IT services
(c) Auditors for advising management on the overall system of internal controls.
IT and ISMS Consultancy and Third Party Auditing: Risk Assessment and Business Impact Analysis, Disaster Recovery and Business
Continuity, Information Security, IT Service Management Framework